Please note: All Non-EU customers should check with their local customs office
for current customs charges in their location.
All of our products are made to the highest standards and we hope that you will be
happy with your purchase. However, if you are unhappy for whatever reason, we can offer either an exchange or refund of the goods
provided they are returned to us within 14 days of receipt of your order, unworn, complete with all original
tags, and in original and resalable condition.
We make every effort to ensure that payments are made with maximum security. We use the encrypted protocol
know as Secure Socket Layer (SSL) in order to protect your data. More details on our Secure Payment page.
Accepted secured payment methods:
Remember, we never ask customers to confirm their bank details or credit cards via email. If you ever receive an
email, supposed to be sent by www.bertelles.com and requesting this information, please DO NOT RESPOND.
However, send us a message at firstname.lastname@example.org informing us of the situation.
so that we can take appropriate action.